Warranty
Warranty Coverage
All products purchased through official The Eon channels are covered by a 1-year warranty. This warranty covers defects in materials or workmanship, including:
- Manufacturing defects
- Issues with seams or bonding
- Structural damage under normal use
Please note: The warranty applies only to the original purchaser of the product.
What’s Not Covered
Our warranty does not cover:
- Normal wear and tear (e.g., scratches, dents, or fading over time)
- Damage caused by misuse, accidents, or unauthorized modifications
- Damage resulting from improper care or cleaning
- Loss or theft of the product
How to Make a Warranty Claim
If you believe your product is eligible for a warranty claim, please follow these steps:
- Contact our support team: Reach out to us via email at [your support email] with your order number, a description of the issue, and photos of the product.
- Evaluation: Once we receive your claim, our team will evaluate the issue to determine if it falls under our warranty.
- Resolution: If the product is deemed defective, we will either repair or replace it at no additional cost. In some cases, a full refund may be offered if a replacement is not available.
Shipping and Returns
For warranty claims approved within the first 30 days of purchase, we will cover the shipping costs. After 30 days, the customer is responsible for return shipping.
Limitations
This warranty is valid only for products purchased through our official website or authorized retailers. Proof of purchase may be required to process claims. We reserve the right to reject any warranty claim if it is found that the product has been subjected to conditions not covered by our warranty policy.
If you have any questions about our warranty or need further assistance, please don’t hesitate to contact us at customerservice@thateon.com